The Emirates Booking Office Auckland assists passengers with baggage-related inquiries, including checked baggage allowances, cabin baggage limits, and excess baggage charges. Travelers carrying special items such as sports equipment or musical instruments can receive guidance on proper arrangements before departure.

Additionally, the office supports passengers who require special assistance, including elderly travelers, individuals with reduced mobility, families with infants, and unaccompanied minors. By organizing these services in advance, the booking office ensures a smoother and more comfortable travel experience.